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FAQ's
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General
Q. How does Europe Carpooling work?
Europe Carpooling connects drivers who have empty seats in their car with passengers wanting to make the same trip. The driver posts their ride with a price per seat, passengers book online and share the cost of the journey. It's simple, affordable and friendly. Find out how to offer a ride or how to find a carpool.Q. Why choose carpooling?
Carpooling helps reduce the cost of your travel by sharing road expenses (fuel, tolls), while limiting the environmental impact of your trips through better use of vehicles. It's also a great way to meet new people and travel in a more sociable way.Q. Why do I need to create an account?
Creating an account is necessary to guarantee safety and trust within our community. It lets us verify your identity, connect you with other members, and give you access to all the platform's features (booking, messaging, ratings). Create your account in just a few minutes.Q. How do prices and payment work?
Each driver freely sets the price per seat for their trip, generally calculated to cover the cost of the journey. Payment is made online at the time of booking, securely, via our partner Stripe, one of the world's leading online payment providers. To learn more about refunds, see our refund and cancellation policy.Q. How do I communicate with my carpool partner?
Once your booking is confirmed, you can message your driver or passengers directly via the messaging system built into your account, or by phone if you prefer. This makes it easy to arrange the meeting point and final details of the trip.Q. Why do I need to share my email and phone number?
This information is only shared with the person you are carpooling with, to make communication easier before and during the trip. It is never made public or shared with third parties. See our privacy policy to learn more. -
Drivers
Q. How do I create my driver profile?
Go to My profile to enter your personal details, phone number and vehicle information. A complete, verified profile builds more trust with passengers and makes it easier to get bookings.Q. How do I offer a ride?
Click Offer a ride, enter your departure point, destination, date and departure time, the number of available seats, and the price per passenger. Your listing is immediately visible to interested passengers. -
Passengers
Q. How do I find and book a ride?
Use our search engine on the Find a ride page, entering your departure point, destination and preferred date. Browse the rides on offer, check the driver's profile, then book your seat directly online.Q. Why is payment made online?
Online payment secures the transaction for both driver and passenger: it guarantees the booking, avoids cash exchanges, and allows for a properly managed refund in case of cancellation. Discover our commitment to trust and safety.