Refunds and Cancellations

Refunds and cancellations

Wondering about our refund conditions? Here's a detailed explanation of how it works depending on when the cancellation happens and who is responsible for it.

Cancellation more than 24 hours before departure

You are entitled to a full refund, except for the booking fee originally paid at the time of booking.

Cancellation within 24 hours of departure

If you cancel late, you will receive 50% of the amount you paid to the driver. This 50% deduction allows Europe Carpooling to compensate the driver for the last-minute cancellation.

Cancellation after departure or no-show

If you cancel after departure or fail to show up at departure time, no refund will be issued, and the driver will receive payment as though you had travelled.

Cancellation caused by the driver

If the cancellation is caused by the driver, you will receive a full refund.

How to proceed

For your refund to be processed properly, we strongly recommend cancelling your booking or submitting a claim as soon as possible via your account. Our team is here to help you through this process.