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Home  »  FAQ's



  • General

    Q.  Europe Carpooling and how does it work?

    EUROPE CARPOOLING is a cutting-edge platform for carpooling, designed to meet the needs of users across Europe. Our website offers a wide range of practical and user-friendly features. Available in multiple languages including French, German, English, Spanish, Portuguese, and Italian, users can seamlessly navigate, post, search, and discover carpooling options from anywhere in Europe, connecting to various destinations with ease

    Q.  Général

    Carpooling has become an increasingly entrenched trend in the habits of the French and, more broadly, Europeans. According to a study published in October 2014 by 30 Millions de Consommateurs, 42% of French people have already used carpooling at least once. Additionally, over half of those surveyed (51%) stated that the sharing economy is the consumption model of the 21st century. On one side, there are cars and drivers, who, according to the French Institute of the Environment, are alone on board 80% of the time. On the other side, there are people searching for an alternative mode of transportation. In the middle, there's a booming sharing economy. Therefore, it's only natural that carpooling has found its place in French, European, and even global society.
  • Q. Why do I need to provide my e-mail and phone? What do you do with this information?

    Q.  Why do I need to provide my e-mail and phone? What do you do with this information?

    I provide my email address and mobile phone number to my carpool companion for communication purposes after my reservation. These details will not be used for advertising purposes. Safeguarding the privacy of our users is our top priority. All information remains strictly confidential.
  • Q. How do we communicate?

    Q.  How do we communicate?

    Communication between driver and passenger is done by telephone or internal message.
  • Q. How prices and payment work?

    Q.  How prices and payment work?

    Signing up for Europe Carpooling is free of charge. However, passengers will need to pay to reserve a seat, and they can settle their reservations securely through PayPal, with a transaction receipt sent to the customer. Europe Carpooling will be listed on your credit card statements. On the other hand, drivers pay nothing to publish a departure; instead, they will be paid the listed price minus taxes and our commission.
  • Q. Why do I need to register?

    Q.  Why do I need to register?

    Registration enables carpoolers to build a community, communicate, and share their travel experiences. Europe Carpooling will moderate the behavior of its members, addressing issues such as smoking, tardiness, or absences, while also giving you the option to provide your reviews of fellow carpoolers
  • Q. Why pay online?

    Q.  Why pay online?

    Europe Carpooling is well aware of the numerous internet frauds and ensures 100% secure transactions. Your credit card information is encrypted during payments, guaranteeing utmost confidentiality. Rest assured, the site administrators do not have access to your banking details, prioritizing the privacy and security of your personal data. With robust encryption protocols in place, users can confidently engage in transactions without concerns about unauthorized access or data breaches.
  • Q. How it works?

    Q.  How it works?

    1. Drivers register and announce their departures on our website; 2. Passengers search and select their desired departure. Booking a ride requires payment. Once the booking is complete, the driver will be notified and meet the passenger at the designated meeting point. 3. The website provides users with the option to give feedback on the driver or passenger, which helps to enhance the reliability and quality of the service. A customer service team is available to address any inquiries at support@europe-carpooling.com. Europe Carpooling connects passengers and drivers with a common destination at a given time. Passengers can search for departures on the site, while drivers can publish their own. Recognizing the rising cost of fuel, carpooling offers an economical, social, and environmentally-friendly solution. Users are committed to adhering to the terms of use for a professional and respectful service.
  • Q. Why carpool?

    Q.  Why Carpool ?

    Environmental protection concerns us all. Whether you're traveling yourself or know someone who is, carpooling stands out as an economical, environmentally-friendly solution for you. According to the Global Carbon Project, 36 billion tonnes of CO2 were emitted into the atmosphere in 2013, marking a 2.1% increase in just one year and a staggering 61% increase since 1990, the reference year for the Kyoto Protocol. China leads significantly ahead of the United States as the largest CO2 emitter, contributing 10 billion tonnes alone! However, according to the NGO Global Footprint Network, the figure is closer to 40 billion tonnes of CO2 emitted in 2013: more than 100 times what volcanoes emit, as explained by astronomer Phil Plait. The car occupancy rate stands at 2 out of 5 according to the press. Given all these facts, carpooling remains a viable solution to reduce traffic congestion and thereby enhance mobility.
  • Q. How does it work?

    Q.  How does it work?

    Europe Carpooling facilitates connections between passengers and drivers with a common destination at a specific time. Passengers can browse for available departures on the platform, while drivers can publish their own. With the rising cost of fuel in mind, carpooling emerges as an economical, social, and environmentally friendly solution. Users commit to abiding by the terms of service, ensuring a professional and respectful experience. This platform operates as a virtual meeting point, akin to a bustling marketplace where travelers converge to share rides and embark on journeys together, fostering a sense of community and camaraderie. By embracing the principles of shared mobility, Europe Carpooling not only addresses transportation needs but also promotes sustainability and fosters meaningful connections among its users.
  • Q. How to offer a ride?

    Q.  How to offer a ride?

    1 Click on 'Driver' 2. Log in 3. In your dashboard, click on 'Trip Type': One-way or Round-trip 4. Choose your departure and destination points 5. Select the date and time of departure 6. Mark the available seats and confirm your listing 7. You will be notified by email when a reservation is made for your listing.
  • Drivers

    Q.  Drivers

    FOR DRIVERS POST YOUR LISTING Specify the date and time of your trip, the route, and the price per passenger. You can also offer a return or recurring trip; if you regularly make the same journey, you won't need to recreate your listing as it will be done automatically. PASSENGERS BOOK AND PAY ONLINE Your passengers book and pay online through Europe Carpooling, and you're automatically notified by email and SMS for each new reservation. Then, communicate with your passengers by phone to finalize the last details of the trip. TRAVEL Arrive at the agreed-upon departure location promptly! Ask each passenger for their Reservation Code at the end of the trip: it will enable you to receive payment more quickly after your journey. RECEIVE YOUR MONEY Enter the received Reservation Code(s) on Europe Carpooling, request your transfer, and there you go: you'll swiftly receive your payment via bank transfer or to your Stripe account!
  • Passengers

    Q.  Passengers

    FOR PASSENGERS: SEARCH FOR YOUR CARPOOLING TRIP Enter your starting and destination points, along with your travel date, and choose from drivers offering trips that suit you. If you need more details about a trip, you can send a message to the driver. BOOK AND PAY ONLINE Book your seat online and receive a Reservation Code. Your driver is immediately notified of your reservation by email and SMS. Then, call the driver to finalize the last details of the trip verbally. CARPOOL! Arrive promptly at the agreed-upon departure location. Provide your Reservation Code to the driver at the end of the journey; this will enable them to receive your contribution to the trip afterward.